Frequently Asked Questions
Are we Australian Made and Owned?
Yes! we are 100% Australian Made and Owned. We use premium Australian Grown Timber, grown and manufactured in Australia from sustainable forests. Our factory based in Helensburgh NSW, is where all our products are cut, finished and packaged for our customers. You are supporting local families and Australian Manufacturing by purchasing our products! We proudly sport the Australian Made and Owned Logo!!
YES we have FREE Shipping Australia wide & No Hidden Fees!
The Price you see in our Store is the price you pay for our products. We do not charge you for shipping nor do we have a credit card surcharge or any other additional fees on check out. We want everyone to see our products and understand the whole cost up front!
Are your products safe?
YES. All our products have been built to meet the AS/NZS 8124.6:2016 standards. We are Aussie parents too and we know all to well that you little one’s safety is your upmost priority! We have taken great pride in selection only top quality materials to make our products. We have selected materials from some of Australia's finest suppliers. By purchasing our equipment you are supporting Australian manufacturing, Australian products and Australian families.
Do you ship internationally?
Yes, we can ship internationally, please contact us and we can get you a custom shipping quote.
Signature on deliver?
Usually we would always recommend signature on delivery, as these are quality products and you have spent your hard-earned cash purchasing them. However due to Covid-19 couriers are not taking signatures, in the event that you are not home the following options are available.
Authority to leave in safe place
Leave at front door
Leave at back door
Leave with reception (no signature)
If your order is coming in multiple boxes it is possible that the parcels may occasionally get separated and not arrive at the same time. (This happens when a truck, cage or van is filled to the brim and there's no space left.
While it very uncommon and we will do our best to make sure all boxes come at the same time.
Are your products easy to put together?
Items that require a Hex Key for assembly will have one included in your package for your convenience.
Some of our items require a Phillips head screwdriver, in this case we do not provide a screwdriver. Items listed below.
- Wall Mounted Wine Rack
- Floor Standing Wine Rack
- Picnic Table
- Mini Desk
- Mini Stool
- 2 – Up Step
You can use a drill to put our products together, however we must stress that you are gentle with the drill and overtightening on some of our products eg. White “My Little Helper” may cause the laminate to crack. We have used lap joints to ensure our products are strong, durable and require minimal screws to hold them together for ease of construction and a beautiful aesthetic finish.
All instructions of our items are easy to ready and most importantly come with pictures!
How long until I will receive my order?
Our current dispatch time is 7 working days. However we aim to have all items ready for shipment within 3 business days of order (something we are very proud). We know you are excited to receive your products so our little foxes are working hard to get the to your door ASAP.
We currently only have a small stock of products, however as your orders come in, we are constantly making more.
Should you require your items ASAP, we can accommodate rush orders, so please get in contact with us via our "contact us" page to discuss.
There may be delays to some areas for postage due to Covid-19 and limited planes in the sky!
Can I return or exchange?
We are very proud of our products. Our items are built to last! Each item is made from quality timber and put together and packaged ourselves. However, if there seems to be a problem with your product, please contact us ASAP and we will look into it for you. Unfortunately, we do not offer exchange if you have simply changed your mind.
We encourage you to check that all items when you receive your order and contact us immediately if there is an issue.
Do you recommend sealing your products?
We are often asked what is the best product to use to help protect our products.
Let’s face it there are many on the market but we honestly believe that Gilly’s beeswax polish is the best!
This beeswax polish is 100% natural, food safe and most importantly baby / kid safe. If you are looking for something to give your products a little added protection look no further.
How much sealing product will I need?
100ml Tin of Gillys Beeswax will EASILY cover 1 Large product
200ml Tin of Gillys Beeswax will cover 1 Package (Excluding Ultimate Explorer Package) you may need a little extra for this one.
250ml Bottle of Gillys Beeswax will cover 1 Package
Can we create custom packages?
Yes we Can! If our current packages don't appeal to you and you have something in mind, please get in contact with us and we will custom make a package to your liking.